SOFTMASTER is able to help you to develop a custom information system for solving various business problems and issues. All software solutions are made according to users requirements and specific business aspects, which need to be improved or created.
From the beginning, we work closely with our clients and support their active role in the process of planning and designing the best possible software solutions, with regards to functionality, visual aspect, and effectiveness.
Years of experience are giving us confidence in the process of building software that helps you to improve the key features of your company and to make all the necessary processes automatic.
We develop our solutions with the use of the potential of modern technologies, that allows us to implement the most complex ones, that do not require any expensive and time-taking development or maintenance.
In addition, we are able to help companies and business enterprises that rely on third-party applications, SaaS applications, and other software to improve the software infrastructure by applying reliable API and data integration, and other microservices.
It is important to point out that it belongs to the group of one of the most demanding technological processes in the IT industry. With varied and often complicated information systems from different sources, data, document formats, and protocols in action, it is not easy to integrate varied software as one.
However, thanks to such API integration tools like the Apigee API Management Platform, Azure API management, IBM API Connect, Oracle API Platform, etc., we can integrate different software in one system.
By the unification of software and apps, you will get smooth integration of different payment service providers, such as Visa, Mastercard, Neteller, Paysafecard, Skrill, Trustly, QIWI, Ecommpay, and Sofort. These providers support multiple fiat currencies, but via financial systems API integration, it is possible to process payments with the use of cryptocurrencies such as Bitcoin, Litecoin, and Ethereum.
We can also help you to integrate and automate different apps and services from all your partners via our high-standard integration platform.
SOFTMASTER customer service software and technology have a goal to help you to maximize revenue and customer loyalty for a long time using customer relationship management technology. In a consuming society and with such a business model, having a great CRM model is a key factor in driving revenues, customer satisfaction, and loyalty.
The philosophy of SOFTMASTER CRM software approach is to put the customer first place, and stay connected to all of the customers using contact management, sales management, and thus boost productivity.
Our CRM system will help you to record client contacts and accounts throughout their customer lifecycle so that you can track, optimize, and make automatic customer interactions. It can be challenging to keep track of all the data generated from sales teams and other departments that keep in contact with the customers.
In such cases, an automated CRM system can help you to gather all the information together, allowing you to make quick decisions and next business moves. Such an approach will improve client communication and responsiveness.
Reports say that one out of three customers leave a brand if they have at least one negative experience. Also, more than 80% of customers will be willing to pay extra money for a better customer support experience.
With SOFTMASTER CRM software you can make different sales-related duties automatic, facilitate the creation of quotes, process orders faster, and bring better customer satisfaction.
It all begins with a centralized data system. All sales, marketing and customer service data will be collected in a single system. The data collection starts with the customer website, email, telephone, social media data, and more, all across multiple sources and channels.
The system includes a set of service functional modules for services and individual business processes aimed at supporting the client - a help desk, a knowledge base, a support service chat, systematized tickets. This part of the system is designed to work in real time with the possibility of round-the-clock interaction.
More over, using the SOFTMASTER integration framework, you can create integration modules to pass data between local and external applications and have a seamless flow of information between all project modules, from budget and costs to inventory, sales orders, time and expenses, etc.